Mätterhorn
After 25+ years in the industry, we’ve seen what metrics are essential to track daily for success. We’ve combined these metrics into a plug-and-go system that works with any EHR system and allows you to track everyday data instantly. We call this tool Mätterhorn. Like the iconic mountain peak for which it’s named, Mätterhorn provides a great view of the state of operations at your agency.
1
Service-to-Payment
How long does it really take from the moment a service is delivered to the moment payment hits your account? The Service-to-Payment dashboard tracks your full revenue cycle in segments — service to note, note to claim, claim to payment — broken down by program, delivery method, age group, and service type. You see exactly where revenue gets stuck, and how long it stays stuck.
2
Financials
The Financials dashboard surfaces adjusted revenue and the metrics that signal financial health — sliced by program, delivery method, date, age bucket, and service. Identify your strongest revenue drivers and your soft spots at a glance. Want to know what your Revenue by Payer and Aging by Payer lines contributed last quarter? It's right there.
3
Missed Appointments
The Missed Appointments dashboard shows your total no-shows and your no-show rate, broken down by provider and by program. You see immediately which providers carry the highest miss rates and which programs experience the most attrition — so leadership can intervene with the right interventions in the right places.
Drill Down to the Detail
Every chart in Mätterhorn is a starting point, not an endpoint. Right-click any data point to drill through to provider-level, day-level granularity. Want to see exactly which appointments a specific provider missed last August? Two clicks. The kind of insight that used to require a data analyst is now built into the dashboard itself.
Key metrics delivered in weeks, not months
Built around the key behavioral health metric insights you need every day
Mätterhorn enables your organization
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Improve Patient Care. Operational visibility — wait times, missed appointments, service patterns by program —gives leadership the inputs to make decisions that improve the patient experience at scale. Better data, better care.
​Gain Greater Financial Insights. See adjusted revenue, payer mix, and program-level profitability at a glance. Identify your strongest revenue drivers and the programs that need attention before small problems become big ones.
Restore Lost Service Records. Behavioral health agencies face long retention requirements — juvenile records, for example, may need to be held for 20 years or more. Mätterhorn provides a stable, unified view of services and treatment plans that follows your organization even when the underlying technology changes.
​Identify Scheduling & Wait Time Issues. Long waits push patients away and strain staff. Mätterhorn surfaces scheduling patterns and capacity bottlenecks so leadership can act before they become attrition.
​Improve Billing Processes. Mätterhorn breaks your full revenue cycle into its parts — service to note, note to claim, claim to payment — so you can see exactly where revenue gets stuck and accelerate the time to cash.
Built to grow with your data.
Mätterhorn works with any EHR
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— including Credible, NextGen, Epic, Profiler, myAvatar, and many others. That matters not just today, but down the road: when you change EHRs (and most agencies eventually do), your dashboards, your historical records, and your decision-making framework come with you. One platform, built once, that adapts to your data wherever it lives.
MÄTTERHORN FAQ'S
What metrics does Mätterhorn track?
Pinnacle Health Informatics created Mätterhorn to provide insights into the metrics we think are essential for daily success. Some of these metrics include Time to Note Entry, Engagement Density, Interservice Value, Service Duration, Financial Insights, and more
What EHR systems is Mätterhorn compatible with?
Matterhorn works with any EHR system
How long does the average implementation take?
Custom engagements can take months. But Matterhorn uses standardization to get your dashboards up to speed in just a few weeks.