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  • Shawn Frasier

The Personal Approach to Pinnacle Health Informatics

The Pinnacle Data Warehouse is unlike any other data warehouse on the market.


While other organizations may describe themselves as ‘Business and Analytical Platforms,’ only Pinnacle provides a complete, top-to-bottom solution for data, analytics, and reporting that is personalized to your organization.


Personalization streamlines the process of accessing complicated Electronic Record Data, creates meaningful and user-friendly dashboards, and allows organizations to fully harness the power of their data.


A hallmark of Pinnacle Health informatics over the years has been the close, personal and engaging style of collaboration we use in client relationships. We understand that collaboration and teamwork are essential for your data project to be successful.


The Personal Approach


When we start working with a client, we make clear that it will be different from most vendor interactions. We work closely and frequently throughout the process to promote long-term success.


Other organizations may promise the ability to collect thousands of data points, but good data management and analytics is more than just collecting as many data points as possible. Of course, having many data sources is useful, but data is just numbers without specific goals and targets. Our personal approach helps identify these goals and implement them into your data tracking and dashboards.


Without specific goals and targets, data is just numbers.


Setting Goals and Targets


Do you have a specific goal in mind with your data? Do you want to increase productivity in your workplace? Do you want to monitor CCBHC data? Do you want to improve patient outcomes? We will work with you to create an individualized goal for your agency and then build from the bottom up based on your needs.


We work closely with our clients and work to become team members and trusted advisors.


Because the use of data for effective decision-making is such a passion, we look forward to frequent calls with our clients. We want to hear about any projects they are pursuing or any challenges they face. We work closely with our clients and work to become team members and trusted advisors.


Specified Training Efforts


One example is Pinnacle’s ongoing training for our clients to ensure continued proficiency with our products for the long term. We focus our training efforts on different groups and competencies within an organization.


We focus our training efforts on different groups and competencies within an organization.


Suppose we discuss highly technical details, such as the nuts and bolts of Extract-Transform-Load processes (ETL) or server and platform sizing. In that case, we’ll typically ask to meet with the technical specialists in these areas.


If we’re training on the Pinnacle drag-and-drop ad-hoc query tools, we’ll focus on staff who use and analyze data and are not as concerned with the underlying technical features.


Another group may be focused on those who use and consume dashboards as pure end-users. This is the least technical focus but is most concerned with usability, interface design, and user interaction.


Dashboard design and specification collection are other areas of deep engagement that we assist with. Instead of providing a one size fits all approach to our clients, we work to meet their specific needs and business objectives.


Dashboard design and specification collection are other areas of deep engagement that we assist with.


These specified training efforts help maximize efficiency and keep staff focused on the most relevant areas.


A Personalized Central Source of Agency Data


Our personal approach and process enables your organization to accurately capture productivity and utilization across services, including services with multiple providers and clients.


It also can assist in tracking risk factors and outcome measures for population health management, integrate data from payroll, accounting, HR, legacy systems, and other client care systems, and create a central source of agency data that is personalized, user-friendly, and reliable.


Our personal process enables your organization to accurately capture productivity and utilization across services, including services with multiple providers and clients.


We will work with you to decide precisely what you want to be tracked, organized, and analyzed to ensure you are meeting your specific targets.


Involving the Stakeholders


Often, we will lead a high-level conversation about the business process that a particular tool or dashboard will support. We’ll interview the stakeholders and discuss, in a non-technical way, what they’d like to accomplish with an eventual data visualization or process. We’ll ask how success will be measured and what exceptions and opportunities the tools will address.


We’ll interview the stakeholders and discuss, in a non-technical way, what they’d like to accomplish with an eventual data visualization or process.


After we’ve worked to understand the issue from our client’s perspective, we will begin designing a solution. It’s not unusual to ask a client to sketch an idea on a piece of paper or in a graphic design tool, even if it's a rough first concept. This helps build consensus and visualize how the tool will be used prior to extensive engineering and development.


As we work closely together, it helps ensure that the outcome will delight our users and meet expectations. In these ways, Pinnacle ensures that our clients feel they have a partner and team member they can rely on, not just a vendor.


Pinnacle works to ensure that our clients feel they have a partner and team member they can rely on, not just a vendor.


The Results of Experience


Pinnacle’s personal approach to data analytics and informatics is an accumulation of years of experience, expertise, and feedback in the field. We build each dashboard from the ground up to ensure it meets our client's individual needs.


Let us bring our nearly half-century of combined experience in data warehousing, reporting, analytics, and business intelligence for behavioral health to your organization.


We build each dashboard from the ground up to ensure it meets our client's individual needs.


You deserve a reporting and business intelligence solution designed to support you across systems and over the long haul. Reach out to us today to learn more about our services and how we can personalize a system for you.


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