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  • Shawn Frasier

5 Things We've Learned in 25 Years of Business

Updated: Dec 8, 2021

Over the past 25 years, the behavioral health industry has expanded, transformed and shifted to fill the needs of the changing world we live in. Behavioral health providers began to see the power that their data held, and what it meant to have meaningful access to the thousands of data points that they collected each day. As the B\behavioral health industry and behavioral health data shifted and changed, Pinnacle Health Informatics adapted to fit the needs of the industry and it’s clients. We set out to streamline the process of accessing complicated Electronic Record Data, create meaningful and user-friendly dashboards, and allow organizations to fully harness the power of their data. As we have met these goals and continued to grow over the past 25 years, we have come to know a few things about the Behavioral Health sector…

Having good data is more than just collecting as many data points as possible. Of course, having many sources of data is useful, but without specific goals and targets, data is just numbers. You should have a specific goal in mind with your data, and then track your progress. Do you want to increase productivity in your workplace? Do you want to monitor CCBHC data? Do you want to improve patient outcomes? Create an individualized goal for your agency and then start tracking your data. You will be amazed to see how tracking will elevate your data points and excel your organization.


Many individuals feel lost when looking at their data, even when they’ve been doing it for years! This is because they do not dedicate enough time to become proficient in their data. Similar to learning a new language, becoming proficient in your data means looking at the data every single day, or at least several times each week. Take time to examine and analyze your data frequently to become proficient.


Many organizations make the mistake of trying to put visualizations or dashboards together before much thought has been put into the data, their goals, and their stakeholders. Visualizations should be used as a tool to supplement your data, but without clear goals in mind, the data your organization and its stakeholders really want will get lost. Before you set out to write code or build a dashboard, gather specifications and construct a clear design.


Oftentimes, organizations believe that there are only a few pieces of data needed to get valuable insights, but if you develop a data culture, then data is ever present. As a result, data is woven into the operations, mindset, and identity of the organization. A Data Culture equips everyone in your organization with the insights they need to be truly data-driven, tackling your most complex business challenges.


Teamwork and relationships may not be the first thing that comes to mind when it comes to your organization's data, but without teamwork, consistency is difficult to achieve. Teamwork is vital to creating a data-driven organization by improving communication, fostering team cohesion, and encouraging collaboration to boost team productivity and performance. When everyone works together, your organization can become more data-driven and in turn more productive.



At Pinnacle Health Informatics we have relentlessly worked to develop and grow our organization around changes and trends in the behavioral health industry, never wavering in our commitment to our clients. Let us bring our nearly half-century of combined experience in data warehousing, reporting, analytics and business intelligence for behavioral health to your organization. You deserve a reporting and business intelligence solution that's designed to support you, across systems and over the long haul. Reach out to us today to find out more about our services and how we can personalize a system for you.


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