• Shawn Frasier

50+% Clinical Productivity Increases Through Good Analytics? Yes, It's Possible.

Performance management
Productivity Increases when performance is measured.

As the old management axiom goes, If You Can't Measure it You Can't Manage It.

If you want to improve the quality of care for your clients and best utilize your resources, defining and measuring productivity is a must. The process starts with clear-eyed conversations and solid definitions of how an agency or organization will measure productivity. Successful data-driven productivity initiatives often follow the following model:

  • A clear plan with well-defined productivity rules and objectives

  • Reasonable goals and targets for productivity and performance

  • Easy, fast access to cleaned, conformed data from multiple sources

  • An intuitive and timely feedback mechanism for tracking performance against goals

  • Compelling and clear visualizations to track progress

At Pinnacle, we've had great success in helping organizations see measurable improvements in utilization and productivity; in some instances as high as 60%.

When a clear plan is combined with accessible and easily accessible data tools, the results can be dramatic. Too often a good productivity plan stalls when the clinical and financial data is difficult to access, the data is in a complex format or requires unfamiliar tools to utilize. In addition, the plan many require multiple data sources to be combined in order to gain the necessary insight. At Pinnacle Health Informatics, we've been helping our clients improve productivity for nearly 25 years and productivity continues to be a subject in high demand. The Pinnacle Enterprise Data Warehouse and Analytic Platform for Behavioral Health is the ideal data source for all reporting and analytics, and especially productivity reporting.

Before one line of code is written, or a compelling visualization is designed, we sit down with our clients and discover what their goals and objectives are regarding productivity. Some important questions include:

  • What tangible benefits do you want to see from this project?

  • Have you set realistic goals for productivity?

  • How will success be measured?

  • How will vacation, meeting time, administrative time be accounted for?

  • Are you collecting the requisite data elements in your EHR, General Ledger system, HR system or Time clock software?

  • What administrative controls and motivations will you utilize for compliance?

  • How will the information be distributed to users?

  • Does a clearly defined management hierarchy exist in the agency to foster accountability?

  • What security parameters will be needed for report distribution?

Once we get a clear picture of your productivity goals and objectives, we can help design and effective system for improvement.

In just one example, a large behavioral health client came to us wanting to discuss productivity. After working through the project using the steps above, it resulted in an immediate 10% improvement and a 60% improvement within the next 18 months. The immediate improvement was a result of simply beginning to monitor productivity and giving employees an easy to use dashboard that could be run on demand. In terms of immediate feedback, the productivity dashboard has become one of the most frequently-run report over the last five years at this agency. It is viewed at least daily and providers can view, at a glance, how their productivity compares to established goals.

The success of this productivity project was due to careful planning, clear goals, and the analytic power of the Pinnacle Data Warehouse platform to provide easy and accurate access to the necessary data elements. In addition, the Pinnacle Data Warehouse platform is the ideal platform for combining data from multiple sources into one source for information.

In our next entry, we'll look at how the data visualization layer become the foundation for instant feedback and improved productivity.

If you'd like to discuss your productivity project and how your behavioral health agency can better use data to support your business needs, please contact us. We look forward to talking.

Phone: 971.409.6931 Email:

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